Refund policy

Return and Refund Policy

We hope you love what you've ordered! 

We will gladly accept returns or exchanges for any reason according to the following:

• All items must be returned no later than 7 days after the item was received or within 10 days of the original purchase date.
• The items should be returned in the same condition received: unworn, unwashed, without any alterations and together with all original tags attached.
• Only items at regular price may be exchanged or returned. Items on sale, jewelry accessories, bags, and seasonal or holiday items with glitter or sequin embellishment are final sale and may not be returned.
• We reserve the right to deny any unreasonable changes.
• Original shipping costs will not be refunded.
• We do not return money back.  You will receive store credit for the amount of the original purchase that should be used in 60 days.
• Customer is responsible for return or exchange shipping cost to: 

CHA.ESSENTIALS
1300 Calle Atenas, Aptdo 61
SAN JUAN, PR 00926